She’s a California native living in Tennessee, and she’s been a part of the Cook Surgery sales team for more than six years.
Cook Surgery representatives like Raechel work hard. Some days, she hits the road at 3:30 a.m. and drives for four hours to attend early-morning cases. It’s worth it, she says, to hear a surgeon say that a patient is doing well.
“Some of the patients that I see are in really bad conditions before the surgery. When I call later on, to see how the patient is doing, sometimes my nails are digging into my palms. It’s so great to hear that the patient is doing well and feeling happy. Those are the moments that we work toward.”
We asked her about Surgery’s newest hernia-repair device, ZenaproTM.
Q: When did you first hear about Zenapro?
A: It was about two and a half years ago. I was in a Vista lab in Knoxville, TN, with a few surgeons. Two managers from Cook Surgery came and brought an early version of the product. We practiced rolling it up and placing it through ports (not on a real patient, of course!). Three of those surgeons were so interested in the product that they joined our clinical trial.
Q: What did you think when you saw the product for the first time?
A: I thought it was a great idea. Surgeons have used synthetic meshes in hernia repair for a long time. Zenapro has that synthetic element, but it has the biologic component to back it up. It’s the best of both worlds.
Plus, Zenapro will give me the option to help patients that I couldn’t reach before – the patients whose complexities keep the surgeons up at night. That patient’s hernia might be too complex for a standard synthetic mesh, but it may not be complex enough to warrant the use of a biologic graft.
Q: Tell us about the first time you showed Zenapro to a surgeon.
A: He got really excited. I could see the wheels turning in his head: Yeah, I could use it for this procedure, and this procedure, and that procedure. For most of these surgeons, they can’t get many biologic materials in their budget. They’re looking for an answer, and I’m thinking this is it.