How to Place an Order

• United States

  All orders are processed by Cook Medical Incorporated. Orders should be directed to Cook Medical Incorporated by mail, phone or toll-free fax (800 554-8335).

  • Cook Medical Incorporated
    P.O. Box 4195
    Bloomington, IN 47402-4195 U.S.A.,
    Phone: 812 339-2235
    Toll Free: 800 457-4500
    Toll Free FAX: 800 554-8335

  WATS lines (800 457-4500) are available weekdays (excluding national holidays) between the hours of 8:00 a.m. and 7:00 p.m. EST.

  Contact an international sales distributor in your area.

• Canada

  All orders to Canadian customers are processed by Cook (Canada) Inc.. Orders should be directed to Cook Canada by mail, phone, toll-free fax or EDI.

  • COOK (CANADA) INC.
    111 Sandiford Drive
    Stouffville, Ontario L4A 7X5
    Phone: 905-640-7110
    Fax: 905-640-6804
    Toll Free: 800-668-0300
    EMAIL: inquiries@cookcanada.com

  Our bilingual Customer Service Department is available from 8 a.m. to 5 p.m. ET to take orders, facilitate product demonstrations with our sales representatives, or answer questions.

• Canada EDI

  As an EDI trading partner since 1990, we are able to provide our customers with efficient and timely ordering of our products, including rush orders. For more information, please contact our Canadian Customer Service Center at 800-668-0300.

• Europe

  All orders to European customers are processed by Cook Ireland Ltd. Europe Shared Service Center. Orders should be directed to Cook Ireland by mail, phone, toll-free fax or EDI.

  • COOK IRELAND LTD.
    Europe Shared Service Center
    O’Halloran Road
    National Technology Park
    Limerick, IRELAND
    Phone: 353 6 1334 440
    Fax: 353 6 1334 441
    EMAIL: froche@cook.ie

• Australia

  All orders to Australian customers are processed by William A. Cook Australia Pty. Ltd. Orders should be directed to William A. Cook Australia by mail, phone, toll-free fax or EDI.

  • WILLIAM A. COOK AUSTRALIA PTY. LTD.
    Brisbane Technology Park
    12 Electronics Street, Eight Mile Plains
    Brisbane, QLD 4113 AUSTRALIA
    Phone: +61 7 38 41 11 88

Global Product Number

Every catalog item has both a standard catalog number and a 6-unit Global Product Number. Either of these numbers can be used when placing orders.

Shipment and Terms

• United States

  Items are normally shipped Federal Express Standard Overnight or UPS. There are no shipping charges associated with orders equaling $200.00 or more. Domestic orders less than $200.00, Priority One shipments, and all foreign shipments are shipped F.O.B. Bloomington, Indiana. Terms are net 30 days. All prices are subject to change without notice. Prices vary for countries other than the U.S.A.

• Canada

  Our freight policy is as follows:

  • Orders over $500 – FOB Hospital
  • Orders less than $500 and/or rushes – FOB Stouffville.

• Europe

  Items under orders exceeding a defined Minimum Order Value will be shipped free of charge.

  Orders for stock items are usually shipped on the day of order confirmation. Non-stock items will be subject to longer delivery times. For standard delivery terms, please refer to your local customer service office.

  Express deliveries of stock items can be arranged for and will be subject to additional freight charges.

Special Order Items

In addition to stock items listed within this catalog, Cook manufactures Special Order (non-stock) items. Special Order items are subject to a nominal price increase and a minimum order quantity of 5 each to cover order processing considerations.

Standing Order Shipments

The Scheduled Option Shipments (SOS) Program simplifies orders and shipments of regularly purchased products. Products ordered routinely and in predictable quantities, or special order (non-stock) products required on a regular basis can be scheduled to ship monthly or at some other agreed-upon regular interval. This assures that your order will be received routinely at the designated time. If you are overstocked and do not need your next SOS shipment, simply call 30 days prior to your scheduled ship date and have the order held until your next scheduled shipment.

As a customer of the SOS Program, your pricing is held firm for a 12-month period and you are protected from price increases. The SOS program is not a contract, and can be cancelled in its entirety with a 30-day notice prior to your next scheduled shipment.

If you would like to know more about our Scheduled Option Shipments Program, or if you are interested in establishing an SOS order, please contact our Customer Service Department, or contact your Cook representative.

Returned Goods Policy

COOK will accept return of any stock item within 90 days from original invoice date. COOK will not accept return of non-stock items. Prior authorization for all returned items is required. To obtain a Return Authorization Number, contact Cook Returned Goods department. A request for return of products must specify reason for return, order number, quantity, lot number and invoice number. All returned products must be received in their original, unopened packages, undamaged and packed appropriately for shipping. Items must be in saleable condition and suitable for restocking. Returned products must be accompanied by original order invoice, packing slip or facsimile.

Returned items are subject to a 20% reprocessing charge. Full credit will be given for any item returned due to a processing error by COOK.

Packages returned to COOK should be marked with the Return Authorization Number on the outside of the package and shipped to COOK to the attention of Returned Goods.

• United States

  COOK will accept return of any stock item within 90 days from original invoice date. COOK will not accept return of non-stock items. Prior authorization for all returned items is required. To obtain a Return Authorization Number, contact Cook Returned Goods department. A request for return of products must specify reason for return, order number, quantity, lot number and invoice number. All returned products must be received in their original, unopened packages, undamaged and packed appropriately for shipping. Items must be in saleable condition and suitable for restocking. Returned products must be accompanied by original order invoice, packing slip or facsimile.

  Returned items are subject to a 20% reprocessing charge. Full credit will be given for any item returned due to a processing error by COOK.

  Packages returned to COOK should be marked with the Return Authorization Number on the outside of the package and shipped to COOK to the attention of Returned Goods.

• Europe

  COOK will accept product returns of:

  • Stock items, only.
  • Within 90 days of invoiced date.
  • Undamaged and unused products.

  All returns must be shipped to COOK Ireland, O’Halloran Road National Technology Park, Limerick, IRELAND upon receipt of an RA number from Customer Service.

  Shipping costs are at the expense of the customer and the return shipment should be arranged by the customer; alternatively we can offer the customer the choice of availing of COOK's courier services contract. In this case, Customer Service will give the customer a designated courier services COOK Account Number. The customer should contact the courier company locally and arrange for collection of the return shipment. A fee of EUR 25 (or LCY) will apply for this shipment and will be deducted from the credit note.

  A credit note will be issued for returned products - we will NOT issue free-of-charge replacement products.

  Returns logged within 14 days of shipment will be credited 100% of the item cost at the invoiced price.

  Returns logged after 14 days of shipment will be subject to a 20% reprocessing charge.

  Service Return

  Products returned as a result of COOK's failure to meet customer expectations for reasons other than product safety, identity or quality, i.e. a mistake on the part of COOK in delivering the requested products as ordered in a timely manner, eg. incorrect products shipped, incorrect quantity shipped, shipped to incorrect customer, etc.

  Service Return Policy

  Cook will accept service returns once it has been demonstrated that Cook has failed to meet promised delivery terms of the pro-ducts ordered.

  An RA Number will be issued by Customer Service and the shipping costs will be borne by COOK.

  The Service Return will be evaluated and the customer will receive a credit note upon receipt of the returned product, as appropriate.