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Ordering & Returns


International Distribution

Cook sells directly and through selected distributors to hospitals and physicians around the world. To find contact information for your country, select from the pull-down menu below.

How to Place an Order

Product Numbers

Every product has both a reference part number (RPN) and a 6-character order number. Both of these numbers appear on our product datasheets, website product pages, and in our catalogs. You can use either of these numbers when you place an order. If you have the product’s RPN but your ordering system uses 6-character order numbers, you can use our Product Number Converter to get the correct number.

Use Product Number Converter »

Shipment and Terms

Delivery Information and Fees

North America
Items normally ship via FedEx Standard Overnight® or UPS. There are no shipping charges for orders of $200 or more. Domestic orders that total less than $200, priority shipments, and all foreign shipments are shipped Free On Board Bloomington, IN. Terms are net 30 days. All prices are subject to change without notice.

FedEx Standard Overnight is a registered trademark of Federal Express Corporation

Latin and South America
Please consult your local Cook Medical representative or distributor.

Europe
Stock items usually ship on the day that we confirm your order. Non-stock items will take longer to ship. Contact Customer Service for standard delivery terms. If you need express delivery for stock items, we can arrange it for an additional fee. For European shipping terms, please contact your local customer service office.

Australia
Stock items usually ship within 48 hours. Non-stock items will take longer to ship. There are no shipping charges for orders of $500 (AUD) or more. A $30+ Goods and Services Tax charge will apply to orders less than $500. If you need urgent delivery for stock items, contact Customer Service by phone and we will arrange it for an additional fee. Terms are net 30 days from the end of the invoice month. For full terms, please contact Customer Service at custserv@cookaust.com.au.

Asia Pacific
Please consult your local Cook Medical representative or distributor.

Nonstock Items

In addition to the stock items in our catalog, Cook Medical manufactures nonstock items. Nonstock items may require a nominal price increase and a minimum order of 5 of the items to cover order-processing expenses.

Standing Order Shipments (SOS)

For products that you purchase regularly, the standing order shipments (SOS) program can simplify ordering and shipping. The program applies to products that you order routinely in predictable quantities as well as to non-stock products that you order on a regular basis.

We can schedule your order to ship monthly or at another regular, agreed-upon interval to ensure that you receive your order routinely and at the right time. If you are ever overstocked and don’t need your next SOS delivery, simply call 30 days before your next scheduled ship date and request that we hold the order until the following ship date.

If you are a customer of the SOS program, we hold your pricing firm for a 12-month period, which protects you from price increases. The SOS program is not a contract; if you want to end your participation in the program, simply give us notice 30 days before your next scheduled shipment.

If you would like to know more about our Standing Order Shipments program, or if you are interested in placing an SOS order, please contact our Customer Support Department, or contact your Cook representative.

Returned Goods Policy

We’ll accept a return of any stock item within 90 days of the original invoice date. We will not accept a return of a non-stock item. You must request authorization before you return any items. To receive a return authorization number, contact Customer Support or your distributor. Requests for product returns must include the reason for the return, the reference part number, the quantity, the lot number, and the invoice number.

All returned products must be received in their original, unopened packages and be undamaged and packed appropriately for shipping. Items must be in saleable condition and suitable for restocking.

Follow these guidelines when you prepare your return:

  • Include the original order invoice or packing slip, or a facsimile of either one.
  • Write the return authorization number on the outside of the package.
  • Ship your return to the appropriate Cook location and address it to the attention of Returned Goods.

Returned items may be subject to a reprocessing charge that varies by location. We’ll give full credit for any item that has to be returned because of a processing error by Cook.