Cook Medical will accept return of any stock item within 90 days from original invoice date. Cook Medical will not accept return of nonstock items. Prior authorization for all returned items is required. To obtain a return authorization number, contact Cook Medical's Returned Goods department. A request for return of products must specify reason for return, order number, quantity, lot number and invoice number. All returned products must be received in their original, unopened packages, undamaged and packed appropriately for shipping. Items must be in salable condition and suitable for restocking. Returned products must be accompanied by original order invoice, packing slip or facsimile.
Returned items are subject to a 20% reprocessing charge. Full credit will be given for any item returned due to a processing error by Cook Medical.
Packages returned to Cook Medical should be marked with the return authorization number on the outside of the package and shipped to Cook Medical to the attention of Returned Goods.
United States
Cook Medical will accept return of any stock item within 90 days from original invoice date. Cook Medical will not accept return of nonstock items. Prior authorization for all returned items is required. To obtain a return authorization number, contact Cook Medical's Returned Goods department. A request for return of products must specify reason for return, order number, quantity, lot number and invoice number. All returned products must be received in their original, unopened packages, undamaged and packed appropriately for shipping. Items must be in salable condition and suitable for restocking. Returned products must be accompanied by original order invoice, packing slip or facsimile.
Returned items are subject to a 20% reprocessing charge. Full credit will be given for any item returned due to a processing error by Cook Medical.
Packages returned to Cook Medical should be marked with the return authorization number on the outside of the package and shipped to Cook Medical to the attention of Returned Goods.
Europe
Cook Medical will accept product returns of:
- Stock items only.
- Within 90 days of invoiced date.
- Undamaged and unused products.
All returns must be shipped to Cook Ireland, O’Halloran Road, National Technology Park, Limerick, IRELAND upon receipt of an RA number from Customer Service.
Shipping costs are at the expense of the customer and the return shipment should be arranged by the customer; alternatively, we can offer the customer Cook Medical's courier services contract. In this case, Customer Service will give the customer a designated courier services Cook account number. The customer should contact the courier company locally and arrange for collection of the return shipment. A fee of € 25 (or equivalent LCY) will apply for this shipment and will be deducted from the credit note.
A credit note will be issued for returned products - we will NOT issue free-of-charge replacement products.
Returns logged within 14 days of shipment will be credited 100% of the item cost at the invoiced price.
Returns logged after 14 days of shipment will be subject to a 20% reprocessing charge.
Service Return
Products returned as a result of Cook Medical's failure to meet customer expectations for reasons other than product safety, identity or quality, i.e., a mistake on the part of Cook Medical in delivering the requested products as ordered in a timely manner, e.g., incorrect products shipped, incorrect quantity shipped or products shipped to incorrect customer.
Service Return Policy
Cook Medical will accept service returns once it has been demonstrated that Cook has failed to meet promised delivery terms of the products ordered.
An RA number will be issued by Customer Service and the shipping costs will be borne by Cook.
The service return will be evaluated and the customer will receive a credit note upon receipt of the returned product as appropriate.