Over the last few years, you’ve heard us talk about our plans for implementing a new application for procurement and supplier management. We’re excited to share that we will be launching this system in the Americas on September 1, 2026.
Below, you’ll find an overview of what you need to know.
What is being upgraded?
We are upgrading to Oracle Fusion, an Enterprise Resource Planning (ERP) application. Oracle Fusion is a modern system that manages purchases, orders, and data sharing throughout the supply chain. Think of it like upgrading from separate filing cabinets spread across different offices to one organized, digital system everyone can access. You may have already encountered it through other organizations, or even your own.
What does Oracle mean for suppliers?
Oracle will help Cook be more modern, streamlined, and consistent — and will make it easier for suppliers to do business with us. It provides a central place for contracts, invoices, purchase orders (POs), payments, and account information, so you can get in, find what you need, and get on with your business.
What is changing?
We have been gradually onboarding suppliers to the new platform, so you may already be registered. As we move toward the September launch, here is what to expect:
- Supplier portal access — You will be able to update your account information and view documents related to your business with Cook.
- Updated document appearance — Some documents, like POs, will look different. Examples will be shared closer to launch.
- New supplier numbers — Most suppliers will have one number across Cook companies, rather than a unique number for each.
- Payments and purchases through Oracle — Some exceptions apply for specific Cook companies and purchase types.
- No PO, No Pay policy — When POs are in use, invoices without a corresponding PO will not be processed. Details and examples will be shared ahead of launch.
- Staged rollout — Not all suppliers will receive new PO formats immediately, as we are rolling this out in phases.
- New payment remittance emails — All payment remittances will come from PaymentAdvice@CookMedical.com (unmonitored). For invoices and payment questions, continue to use Accounts.Payable@CookMedical.com.
What do suppliers need to do?
For now, no action is required. In the months ahead, we will share a training video showing what the new system looks like in practice, document examples referenced above, and a recording from our recent Global Supplier Meeting covering the Oracle implementation. After launch, you will need to log in and verify your account details in the new system.
Where can suppliers go for help?
For any questions, reach out to the Cook Procurement Team at Procurement@CookMedical.com. We will communicate updates regularly — and if any issues arise that affect our procurement processes, we will be in touch quickly with the latest information.
Resources
Oracle overview presentation
Watch the video below to see an overview of the Oracle implementation, as delivered at the 2026 Global Supplier Meeting.