At the beginning of September, we successfully launched the Oracle Fusion ERP (Enterprise Resource Planning) application for our suppliers in the Americas. We are still working on fully implementing it internally, which means that some features such as receiving POs and other documentation through Oracle are not yet available for everyone. However, you can still log into Oracle to manage your own information, which will ensure we have the correct contacts and data when the rest of the features become available.
Below, you’ll find an overview of what you need to know.
What is being upgraded?
We are upgrading to Oracle Fusion, an Enterprise Resource Planning (ERP) application. Oracle Fusion is a modern system that manages purchases, orders, and data sharing throughout the supply chain. Think of it like upgrading from separate filing cabinets spread across different offices to one organized, digital system everyone can access. You may have already encountered it through other organizations, or even your own.
What is a supplier?
A supplier is any organization or individual that has received payment from Cook within the past three years. This can be in exchange for a variety of goods and services, such as materials that go into products, office supplies, contracting, and much more. Healthcare professionals (HCPs) that contract with Cook or nonprofit organizations that receive donations are also considered suppliers in our system. If you are receiving supplier communications from Cook and don’t know why, reach out to us at Procurement@CookMedical.com.
How do I log into the Oracle system?
You can access your account through the Oracle email you have received (see an example below) or here.
Once you open the portal, enter your email address as User ID and click Forgot Password. You will then receive an email with a link to reset your password. You can then make changes to your account information.
What does Oracle mean for suppliers?
Oracle will help Cook be more modern, streamlined, and consistent — and will make it easier for suppliers to do business with us. It provides a central place for contracts, invoices, purchase orders (POs), payments, and account information, so you can get in, find what you need, and get on with your business.
What is changing?
We have been gradually onboarding suppliers to the new platform, so you may already be registered. As we move toward the September launch, here is what to expect:
- Supplier portal access — You will be able to update your account information and view documents related to your business with Cook.
- Updated document appearance — Some documents, like POs, will look different. Examples will be shared closer to launch.
- New supplier numbers — Most suppliers will have one number across Cook companies, rather than a unique number for each.
- Payments and purchases through Oracle — Some exceptions apply for specific Cook companies and purchase types.
- No PO, No Pay policy — When POs are in use, invoices without a corresponding PO will not be processed. Details and examples will be shared ahead of launch.
- Staged rollout — Not all suppliers will receive new PO formats immediately, as we are rolling this out in phases.
- New payment remittance emails — All payment remittances will come from PaymentAdvice@CookMedical.com (unmonitored). For invoices and payment questions, continue to use Accounts.Payable@CookMedical.com.
How will I receive documents and payments?
As of September 1, suppliers supporting Canadian operations should expect POs and payments to be done out of Oracle. Suppliers supporting US operations will continue to see POs and payments coming from existing systems and processes. However, all suppliers for Canada and the US will have accounts created for them in Oracle, and can begin to manage their account details within the system. We reccomend you do this as soon as possible to ensure your information is accurate and up to date.
What do suppliers need to do?
Use the instructions above to log into the Oracle system and verify your account information.
Where can suppliers go for help?
For any questions, reach out to the Cook Procurement Team at Procurement@CookMedical.com. We will communicate updates regularly — and if any issues arise that affect our procurement processes, we will be in touch quickly with the latest information.
Training materials are available directly in the Oracle ERP via Oracle Guided Learning (OGL) and are now accessible to you via the keypad on the right side of the Oracle screen. In OGL you can search for activities that you need to do, and Oracle will use keywords to identify the guide that is relevant to your search. This then provides step-by-step instructions for doing each activity.
Resources
Refer to the document below to see examples of POs, payment remittance, and emails from the Oracle system that will look different after the transition.
Watch the video below to see an overview of the Oracle implementation, as delivered at the 2026 Global Supplier Meeting.