Modernization effort designed to improve order processing, billing accuracy, access to timely information, and consistency of service
BLOOMINGTON, Ind. — Cook Medical announced today that it is continuing to invest in the systems and processes that support how it serves customers in Canada. As part of that effort, the company is updating the systems behind how it processes orders, ships products and invoices customers. This transition begins on September 1, 2026.
The modernization is designed to improve order processing, increase billing accuracy, provide more timely information, and strengthen the consistency of service for customers. Cook Medical has been preparing carefully for the transition, including end-to-end testing, training, and support plans for before, during and after the go-live date.
“This transition reflects our commitment to improving how we serve customers in Canada. We have been preparing carefully and are focused on supporting customers with clear information before, during and after the transition.”
— Ross Harvey, Vice President of Global Supply Chain, Cook Medical
What Customers Can Expect
Cook Medical is working to minimize any impact during the implementation and expects changes to customers’ day-to-day ordering process to be limited. As the go-live date approaches, the company may share updated documentation or important timing details to help customers plan for the transition.
Cook Medical does not anticipate the need for customers to change their normal ordering patterns. If the company becomes aware of an issue that may affect customers, it will communicate proactively and provide clear information in advance whenever possible.
Customers can continue to work with their local Cook representative or Customer Support throughout the transition. Cook Medical has also created a dedicated resource page with updates, key transition highlights, and helpful FAQs.
Frequently Asked Questions
When does the transition begin?
The transition begins on September 1, 2026.
What is changing for customers?
Cook Medical is updating the systems behind how it processes orders, ships products and invoices customers. The modernization is designed to improve order processing, billing accuracy, access to timely information, and consistency of service.
Will customers need to change how they order?
Cook Medical does not anticipate the need for customers to change their normal ordering patterns. The company expects limited changes to day-to-day ordering processes.
How is Cook Medical preparing for the transition?
Cook Medical has been preparing carefully for this transition, including end-to-end testing, training and support plans to help customers before, during and after go-live.
Where can customers get support?
Customers can contact their local Cook representative or Customer Support with questions. Cook Medical will share necessary updates clearly and in advance so customers have the information they need to continue working with confidence.
Where can customers find more information?
A dedicated resource page includes updates, key transition highlights and helpful FAQs for customers.
Resources
Cook Medical has created a dedicated resource page with updates, key transition highlights and helpful FAQs for customers. Additional information may be shared as the go-live date approaches.
cookmedical.com/newsroom/CANmodernization
About Cook Medical
Since 1963, Cook Medical has worked closely with physicians to develop technologies that eliminate the need for open surgery. Today we invent, manufacture and deliver a unique portfolio of medical devices to the healthcare systems of the world. Serving patients is a privilege, and we demand the highest standards of quality, ethics and service. We have remained family-owned so that we have the freedom to focus on what we care about: patients, our employees and our communities. Find out more at cookmedical.com, and for the latest news, follow us on X, Facebook and LinkedIn.