Bloomington, Ind. – Cook Medical is pleased to announce the launch of a new Customer Portal to provide an enhanced digital and self-serve customer experience.
“The core focus of the Customer Portal is to provide convenience to our customers and offer them a simple, intuitive, and efficient experience,” said Ross Harvey, Vice President, Global Supply Chain. “In the era of new normal, we believe it is important to harness our digital capabilities to deliver an enhanced experience at multiple touchpoints to our customers. Launching the new Customer Portal marked our cornerstone in that direction.”
This user-friendly Customer Portal offers many features, some vary depending on region, which give customers information and interactive functions including:
- Order History: View order status and shipment tracking
- Live Chat: Interact real-time with Customer Support and submit inquiries
- Product Availability: Find out what products are available to ship and what’s currently on backorder
- Product Communications: Access Cook Medical product notification memos in the Document Center
- Account information: update account information and invite new users
The Customer Portal has been launched in the U.S. and EMEA regions earlier this year and is now being introduced to our customers in the Asia-Pacific region. Specifically, it is currently launched in Australia, with China and Japan to follow soon after. It will then be launched to remaining APAC markets next year.
Interested customers can access the Customer Portal at mycook.cookmedical.com. A customer number will be necessary for access.
About Cook Medical
Since 1963, Cook Medical has been inventing, manufacturing and delivering a unique portfolio of medical devices to healthcare systems around the world. We work closely with physicians to develop technologies that improve patients’ lives. Because we remain family owned, we have the freedom to focus on what we care about: our patients, our employees and our communities. Find out more at CookMedical.com, and for the latest news, follow us on Twitter, Facebook and LinkedIn.